Information security policy

L’amour is committed to safeguarding the privacy of our customers’ personal information.

Purpose and Scope of Data Collection

To access and use certain services on our website, www.lamour.vn, customers may be required to provide personal information to us (such as email, full name, and phone number).

All information provided must be accurate and lawful. L’amour disclaims any legal responsibility for inaccuracies or false declarations.

We may also collect data on the number of visits, including pages viewed, links clicked, and other information related to users’ interactions with the website www.lamour.vn. Additionally, we collect browser data, including IP addresses, browser type, preferred language, access time, and URLs accessed via the user’s browser.

Scope of Information Use

The website www.lamour.vn collects and uses customers’ data strictly for appropriate purposes and in full compliance with this “Privacy Policy.”

When necessary, we may use this information to contact customers directly in various forms, including letters of introduction, order confirmations, thank-you notes, SMS, technical support, or security notices.

Data Retention Period

Personal data of members will be stored until a deletion request is made or until the member logs in and deletes their information.

In all other cases, personal information will be securely stored on L’amour Saigon’s servers.

Contact Information for Data Collection and Management

L’amour Saigon

• Office Address: 386/77A Lê Văn Sỹ, Ward 14, District 3, Ho Chi Minh City

Means and Tools for Accessing and Editing Personal Data

Currently, our website does not offer a member profile management page. Therefore, customers can update their personal information through the following methods:

• Phone: Call our customer service hotline at 0989 044 131. After verification, our staff will assist with editing the user’s data.

• Online: Leave a comment on our Facebook fanpage or submit a request directly through our website. Our administrator will verify the information and assist with the update after reconfirming with the user.

Commitment to Protecting Customer Privacy

Members’ personal information on www.lamour.vn is strictly protected under L’amour’s privacy policy. Information is collected and used only with the member’s consent, except where otherwise required by law.

We do not use, share, transfer, or disclose members’ personal information to any third party without prior consent.

In the event of a data breach caused by a hacker attack, resulting in the loss of personal data, L’amour will notify the relevant authorities for timely investigation and inform affected users.

We ensure absolute confidentiality of all online transaction data, including invoices and digital documents, stored within our secure Tier 1 central data facility.

The website management team at www.lamour.vn requires individuals registering or purchasing from the site to provide accurate personal information such as full name, contact address, email, ID number, phone number, bank account, and payment card details. Individuals are legally responsible for the accuracy of this data. The website management team is not liable for and will not resolve any claims related to members’ benefits if the personal data initially provided is inaccurate.