The trust and choice of products from customers is the driving force for DFSS Company Limited to develop and strive further. DFSS Company Limited would like to send you the following sales policy:
- Dear customers, DFSS Company Limited, address: 42/2 Hoang Van Thu, Ward 05, Da Lat is the legal owner of the website https://lamour.vn, L'amour Flower brand in Vietnam.
- When you place an order, it means that you have agreed to the terms in the "Terms of Purchase" published on the website https://lamour.vn
- All information on the website including articles, images, process designs are the property of our company and are copyrighted by DFSS Company Limited, copying and sharing for business purposes is strictly prohibited.
- Individuals or organizations that place orders online through online means, phone, email, website owned by the company: https://Lamour.vn, purchase via social networks www.facebook.com/lamoursaigon, or at stores with the L'amour Flower brand are called "customers".

When customers place orders with our company, it means that you have understood and accepted the terms and conditions set forth in the "Terms of Purchase". Understanding and acceptance of these terms does not require the customer's signature.

Customers can access the content of the "Terms of Purchase" at any time on the website. The terms contained in these “Terms of Purchase” shall prevail in the event of any conflicting content or text.

Customer information upon registration will be contacted by our staff to ensure that all customer information is correct. This information will be used as necessary factors to make the purchase.

DELIVERY AND SHIPPING TIME

1. General Conditions
The goods will be delivered to the address stated by the customer when placing the order. Customers are requested to provide all necessary information for the delivery process to proceed smoothly such as: Recipient's name, correct address, contact phone number, etc. We are not responsible for cases of incorrect delivery due to customer error.
In case there is no recipient or the recipient does not agree to receive, the issue will be handled as follows:
- Items that cannot be kept for a long time such as fresh flowers: The customer must pay 100% of the value.
- Services related to fresh flowers, when canceled or due to force majeure but not less than 36 hours before the service time, and the distance is not more than 100 km from the nearest L'amour Flower point of sale, the customer will receive 70% of the value of the service product, if less than 36 hours before the service time, or the distance of the service is more than 100km from the L'amour Flower point of sale, the customer will bear 100% of the service value, however, we will try to work with you to resolve each specific case to minimize unwanted damage.

2. Delivery Time
After receiving payment, we will deliver the goods at the time you requested, in case the delivery time is not suitable, we will discuss in advance. The order will only be made when both parties agree.

The delivery time may be 30 minutes earlier or later, depending on the weather or traffic conditions at the delivery location, in which case, L’amour will notify you in advance.

3. Delivery issues
Delivery will be made by our selected partner. Goods during transportation may be subject to unexpected risks such as breakage, damage, etc. Customers need to carefully check the condition of the package as well as the quantity of the order. Any complaints related to the transportation of goods must be reported to us by the customer within 1 hour of receiving the goods. Customers can notify
- Contact directly by phone in the contact section
- Send feedback information to the email address: bussiness@lamour.vn

– PAYMENT
Customers can pay by bank transfer by card: VISA, MASTERCARD or via PAYPAL or other methods. Please see our payment information in the Payment Instructions section.

– RETURN POLICY

We are responsible for providing the most complete and accurate information about product models on the website https://lamour.vn such as images, colors, designs, sizes, quantities, materials ... Please consider carefully before deciding to order. We only accept returns when the product does not match the description or image on our website and does not match the requirements in the customer's order. In this case, the customer will receive a 100% refund including: product price + shipping fee. The refund period is no later than 5 days from the date of receiving our official response. You can receive your refund via bank transfer or cash. In all other cases, we are not responsible for errors not caused by us.